Privacy Policy | Privacy Policy

Effective Date: 08/18/2025
Last Updated: 08/18/2025

Charcoal Delights INC values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when you visit our restaurant located at 3139 W. Foster Ave, Chicago, Illinois, as well as our second location at 1090 E Oakton Street, Desplaines IL 60018 in order to use our website, place an order, or interact with us in any way. By accessing or using our services, you agree to the terms of this Privacy Policy.

Information We Collect:

We may collect personal information directly from you when you place an order, join our loyalty program, fill out a contact form, or otherwise interact with us. This may include your name, email address, telephone number, mailing address, and payment details. When you visit our website, we may also collect information automatically, such as your IP address, browser type, device information, and pages visited.

If you order through third-party services such as DoorDash or Uber Eats, we may receive order details and limited contact information necessary to fulfill your request.

Biometric Information (Illinois BIPA Compliance):
If we collect biometric identifiers or biometric information—for example, fingerprints for employee timekeeping, facial recognition for security, or voiceprints for certain ordering systems—we will do so only in compliance with the Illinois Biometric Information Privacy Act (BIPA). We will inform you in writing of the purpose and length of time for which the biometric data is being collected, stored, and used. We will obtain your written consent before collection and will not sell, lease, trade, or otherwise profit from biometric data. Biometric data will be stored securely and permanently destroyed when the initial purpose for collection has been satisfied or within three years of your last interaction with us, whichever comes first.

Security Camera Footage:
For security purposes, we may use video surveillance in and around our premises. Video footage may capture images of customers, employees, and visitors. Such footage is used solely for safety, loss prevention, and operational purposes, and is stored securely with access limited to authorized personnel. Footage is retained only as long as necessary for these purposes unless required by law to be kept longer.

How We Use Your Information

We use the information we collect to process and fulfill orders, respond to customer inquiries, manage loyalty and promotional programs, enhance our services, and improve your experience. We may also use your information for fraud prevention, security monitoring, and to comply with applicable laws. Marketing communications are sent only to customers who have opted in, and you may unsubscribe at any time.

Sharing of Information

We do not sell your personal information. We may share your data only with trusted third-party service providers who perform essential services for us, such as payment processors, delivery partners, marketing platforms, and website hosting services. These providers are contractually obligated to protect your information and use it only for their assigned purposes. We may also disclose your information if required by law, including under the Illinois Personal Information Protection Act (PIPA), which governs how personal data is safeguarded and how we notify individuals in the event of a security breach.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve performance, analyze usage, and personalize your experience. Cookies help us recognize repeat visitors and save preferences. You may disable cookies in your browser settings, but doing so may limit certain website features.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. If a data breach involving your personal information occurs, we will provide notice in accordance with the Illinois Personal Information Protection Act (815 ILCS 530), which may include written notice, electronic notice, or substitute notice, depending on the circumstances.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. For biometric data, retention will follow the time limits outlined under Illinois BIPA.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time, subject to legal limitations. Illinois residents may also request information about how their personal data is collected, used, and shared. To make such a request, please contact us using the information below.

Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from them. If we discover that such information has been collected, we will delete it promptly.

Third-Party Links

Our website and online ordering systems may contain links to third-party websites, including delivery service platforms. We are not responsible for the privacy practices or content of these third-party sites.

International Visitors

Our services are intended for customers in the United States. If you access our services from outside the U.S., you consent to the transfer, storage, and processing of your information in the United States.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with a new “Last Updated” date. Continued use of our services after such updates constitutes acceptance of the changes.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Charcoal Delights INC
3139 W. Foster Ave
Chicago, Illinois 60625
Email:
Phone: (773) 583-0056